Terms and Conditions
All goods and services provided by Brand Industry Services are subject to the following Terms and Conditions.
1. Price for goods and services.
1.1 All prices exclude GST. Brand Industry Services will charge costs of delivery and / or additional packaging if deemed necessary.
1.2 Prices issued as part of a comprehensive quote are applicable only to the job in it’s entirety as outlined in that quote.
2.1 Payment in full is required for new clients prior to production or delivery unless otherwise agreed in writing.
3. Artwork and Production
3.1 All artwork provided must meet our file requirement specifications. We will not be liable for any errors which occur in the electronic transfer of any artwork.
3.2 The onus is on the client to carefully review and approve that all proofs or layouts are print ready before submitting an approval to proceed to production. If, for whatever reason the order is not print ready and We proceed to arrange printing You accept responsibility of any alterations or subsequent changes required to make the order print ready, which will be arranged by Us at your cost.
3.3 Hard copies supplied by the client are not used for colour reference or matching unless specifically requested and agreed to in writing.
3.4 Our digital proofs are imaged using calibrated profiles, and while all reasonable care is taken to ensure minimal colour variation, shifts will occur when viewing on different monitors, from different printer’s hard copies, between different stocks and , with the addition of lamination or other special coatings and over time.
3.5 Although we will use our best endeavours to ensure that requested colours are matched we do not guarantee an exact match in colour or texture between your artwork (including electronic graphic file or previously printed material) or any other materials supplied by You. While we do have quality control processes in place You acknowledge and accept that there are acceptable levels of colour variation (+/- 5%) from print run to print run, from stock to stock, from back to front and between different printing processes.
3.6 Trimming may vary by up to 1~2 millimetre from the proof, specification or print job to print job.
3.7 Every endeavour will be made to deliver the correct quantity ordered. However, You acknowledge that variation of up to (+/-) 5% is inherent in the print process and accept as reasonable and We will not have any liability in respect of such variations. Your remedies, at our sole discretion, will be either refund of monies paid for the shortage on a pro rata basis or re-print of the shortage quantity to be undertaken by Us within a reasonable period of time. This variation is also applicable to variable data prints and occurrences within a sequence may be subject to errors or misprints within the acceptable variation (+/-) 5%.
3.8 Whilst all care is taken in checking your files for file related errors that may reduce the quality of your job, Brand Industry Services accepts no responsibility for files that are not print ready.
3.9 File correction / coversion willmay incur an additional cost.
3.10 Brand Industry Services include, as part of their standard service, a basic level of art/design service. While we endeavour to get your artwork ready to print within this included service, there may be occasion where multiple changes or more comprehensive or time consuming requests exceed this level and an additional cost may be required. In these instances, the client will be informed and asked to approve, prior to the commencement, any work that may incur any further costs.
4.1. Any period or date for delivery of goods or provision of services is intended as an estimate only and is not a contractual commitment. We will use all reasonable endeavours to meet any estimated dates for delivery of the goods or completion of the services but will not be liable for any loss or damage suffered by You or any third party for failure to meet any estimated date.
5. Returns / Exchanges
5.1 We do not offer any refund of deposit / full payment unless there is an obvious printing mistake, cutting error or wrong stock/artwork as per original order.
5.2 We will not be liable for any defects, shortages, damage or non-compliance with the specifications in the Agreement unless You notify Us in writing with full details within 7 business days of delivery of the goods or provision of the services.
5.3 If You do not give the notice as required in clause 5.2, You are deemed to have accepted the goods or services.
5.4 When any defects, shortages, claim for damage or non-compliance with the Agreement specifications is accepted We may, at our option, replace the defective or missing goods or re-provide services.
5.5 We will not accept goods for return that: (a) have been altered in any way; or (b) have been used.
6.1 A Deposit to start organising your art work or to start your project is not be refundable, once we start the project. A 25% cancellation fee applies to all orders once we start to organise and process the order. A cancellation fee of up to 100% applies to all orders once we proceed to print. ( after approval art work )
7.1 Cancellation of an order or any part thereof by you is binding on us after the order has been accepted. If printing has commenced we will charge for costs involved to the point of cancellation. If through circumstances beyond our control we are unable to effect delivery of goods or services we will advise immediately the cancellation of order.
8.1 The client warrants that it has copyright of, or a license to authorise reproduction of all artistic and literary works supplied by it to Brand Industry Services for the purpose of its orders. The Client authorises Brand Industry Services to reproduce all and any of the Works for such purposes.
9. Promotional license
9.1 The Client additionally licenses Brand Industry Services to use the Works in its own promotional materials to depict the quality or range of its goods or services.
10.1 The Clients indemnifies and will keep Brand Industry Services indemnified against any liability, loss or expense suffered by Brand Industry Services as a direct or indirect result of any use of the Works by Brand Industry Services pursuant to clauses 8 or 9.
11.1 Except as specifically set out herein, or contained in any warranty statement provided with the goods or services, any term, condition or warranty in respect of the quality, merchantability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the goods or services, whether implied by statute, common law, trade usage, custom or otherwise, is hereby expressly excluded.
11.2 Replacement of the goods or resupply of the services is the absolute limit of our liability howsoever arising under or in connection with the sale, use of, storage or any other dealings with the goods or services by You or any third party.
11.3 We are not liable for any indirect or consequential losses or expenses suffered by You or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party.
11.4 We will not be liable for any loss or damage suffered by You where We have failed to deliver goods or services or fails to meet any delivery date or cancels or suspends the supply of goods or services, or suspends or cancels the Copyright Licence.
12. Electronic Address
12. In the event that the Client has provided its electronic address to Brand Industry Services, the Client by its receipt of these terms and conditions acknowledges that Brand Industry Services may use its electronic address for commercial purposes such as the promotion of Brand Industry Services’s services or products; and hereby consents to and authorises Brand Industry Services to send commercial electronic to the client’s enectronic address.
13.1 Should your account exceed our trading terms and pass to an agency or solicitor for collection, all commissions, solicitor’s fee and any out of pocket expenses will be borne by you.
14. Terms and Conditions
14.1 Terms and conditions are subject to change without notice. Brand Industry Services means Brand Industry Services Pty Ltd (ABN 79 145 745 099).